Shipping is thru USPS . For International orders please contact me and I will do my best to calculate shipping for you. I will give you an estimate based on the weight of your items.
Since I print my shipping labels using Paypal, I ship to the Paypal address, not the Etsy address, so please check to make sure Paypal has your current address.
All US purchases come with delivery confirmation. Insurance and / or signature confirmation is also available upon request for an additional fee. If you would like to purchase insurance, please request this option in the "note to seller" section upon checkout.
Dragonfly Realm cannot be responsible for the USPS; this includes lost, damaged or stolen items after delivery. A 'delivered' package within the USPS system is considered delivered. If delivery is a concern please ship to a safe and secure address or contact us prior to purchase for insurance or signature confirmation (extra cost).
All in stock items are shipped 1-3 business days after payment clears. Overnight Shipping is not available.
Please see current working times for hat orders and shipping estimates.
INTERNATIONAL SHIPPING is welcome, however, International shipping charges listed may differ from actual shipping costs. I'm not able to track international packages through customs. The time it takes to arrive varies from country to country depending on how long it takes to go through customs.
Buyer is responsible for any and all taxes, duties and/or fees which may be incurred. Also, fees incurred through customs for your country is your responsibility. I have no way of calculating each country's different customs fees.
Please note that shipping does not always calculate correctly on multiple yard purchases. When this happens, I will refund overpayments when I ship your fabric. If you have any questions, please ask.
Payment is due at checkout . I accept Paypal and also credit cards through Paypal.
California residents are subject to sales tax.
At this time I do not accept personal checks.
International Customers: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to buying.
Returns & exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please note that shipping does not always calculate correctly on multiple yard purchases. When this happens, I will refund overpayments when I ship your fabric. I'm happy to combine shipping for items and will refund shipping overcharges of more than $2.00.
If you have a concern about one of the handmade items you've purchased please contact me so we can work something out. I want you to be happy with your purchase.
I take great pride in my handmade items and stand behind their quality. I will gladly refund money less shipping costs for the products ordered from my website within 14 days of receipt as long as the following conditions are met.
Please note there are NO returns on books and patterns because of copyright laws.
- Please contact me by email before you return the product. - Please return the handmade product in its BRAND NEW condition.
You will be responsible for shipping costs to return the item, as well as to ship a new hat/quilt to you, regarding an exchange.
Please read the listing description carefully before purchasing an item to make sure it is the right color, size, and style you want. If you would like to see a color swatch, please let me know and I will happily send you one free of charge.
Cancellations: I do not accept cancellations on orders.
FABRIC RETURNS: Refunds and exchanges are not accepted once the fabric has been cut from the bolt. However, if something isn't right with your order or if your fabric is damaged please let us know. Refunds will be issued once items are returned. Refunds will not be given for shipping & handling charges unless the fabric was damaged. Sale items may not be returned. Because of copyright laws, patterns and books may not be returned.
Please read the listings carefully and make sure the pattern on the fabric is running in the correct direction that you want it to and that you have ordered the correct size and color. The color swatches shown are an approximation of the true fabric colors. Different monitors on different computer platforms will render these colors differently, something I'm unable to control.
Custom quilt and hat orders are welcome. Please convo me for more information.
I usually have a 3-4 week work schedule in place for custom quilt orders. I also have a long arm quilting business.
Please contact me if you have any questions. Thanks.