USA Shipping: Unless otherwise noted packages will be shipped First Class Mail with delivery confirmation. Please contact me if you desire different shipping arrangements.
All items will be shipped within 2 business days of notice of payment from PayPal. Typical shipping time within the US is 3-5 Business Days.
Shipments will be made to the PayPal address unless otherwise stated. This must be indicated prior to check out. Please specify the “Ship to” address IF DIFFERENT in the comment area of your order.
Canadian and Overseas Shipping: Canadian and Overseas shipping is automatically shipped as International First Class mail which includes tracking in the USA, but not all countries track once it arrives in your country of origin. If you wish to have tracking for your international order, I recommend you upgrade your shipping to registered mail with a certificate of mailing. Please contact me for a price.
Please remember that you are responsible for any customs fees associated with international shipping.
Insurance: Insurance is not included in shipping costs unless your purchase is $75 or more. Only your jewelry or beads are insured, not shipping costs. First class International mail includes insurance of your item/s only, not shipping costs. Please convo me for insurance rates if you wish to purchase insurance. I will then adjust your shipping rate before you purchase or can send you a Paypal invoice for the extra shipping costs.
Non Receipt of Packages: If you do not receive your package, please contact me immediately. If your package does get lost in the mail, only the cost of your item/s will be refunded to you if your item was insured. Shipping costs are not refunded.
Payment through PayPal is welcomed!
Below is a helpful link of how to go about paying with Paypal or setting up an account. www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
Personal checks and money orders are accepted. Items will be shipped within 24 hours of check clearance.
CT residents will be charged CT sales tax.
Returns & exchanges
If for some reason you are unhappy with your purchase please contact me immediately so we can resolve the issue to your satisfaction!
Should a refund be necessary, items must be returned within 10 days of receipt. Refunds will be given for the purchase price only and excludes shipping costs. Refunds will given after the item has been returned in the condition it was sent to the buyer.
I love custom orders and I would really love to work with you on any special request you have. Because it is so important to get your order right it requires additional time to sort it all out.
I tack on a customization surcharge of $5 to the base price of the item. When you request customization I will provide the quote to you in advance so that you can make an informed purchasing decision.