Items are shipped USPS Priority or First Class mail. Most items ship within 1 business day of order receipt and payment. A confirmation email is sent to you when the item ships, including tracking information.
I accept PayPal and credit cards for purchase.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I will provide a full refund (less shipping charges) if you are not happy with your purchase. To be eligible for a refund, you must return the item within 1 week and it must be undamaged.
You are responsible for return shipping cost. To protect you and Kits by Diana, send the return with delivery confirmation.
Please note that kits and patterns are sold separately. Also note that digital downloads are not returnable.