All of the packages are sent from Belgium. Everything is shipped within 1-3 business days if the item is in stock.
Shipping within Europe usually takes about a week. Shipping to other regions might take up to two weeks, but it's usually faster. If required, additional costs (import taxes & customs) will have to be paid by the buyer. Shipping might take longer during the holiday season, so order your gifts in time!
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are unhappy with your order, please contact me within 14 days after receiving the item. You can return the item, but you will be responsible for the extra shipping fees. If I receive the item in its original state, I will send you a full refund.
Q: How do I take care of the hand dyed yarn? A: The care instructions are always mentioned in the description of the yarn. For most yarn types I recommend hand wash in cold water. Lay flat to dry.
Q: I only want one of the stitch markers instead of the whole set. Can I order just the one stitch marker/progress keeper? A: If you'd rather order one stitch marker instead of a whole set, just send me a message and I'll see what I can do. If I have materials left to make extra stitch markers, I'll make a custom listing for you. A seperate stitch marker costs €2 per stitch marker. Shipping costs for one stitch marker are the same as for a whole set.
Q: I would like to order more sets of stitch markers than the amount that's available online, is this possible? A: Most of the time I can make more sets. Send me a message and I'll let you know if it's possible for the set(s) you want. If it's possible, I will make a custom listing for you or edit a listing so you can order more.