I combine shipping, if you are purchasing more than one item at the same time.
My shop uses Canada Post for shipping.
If there is an overpayment on your shipping costs, of $1.00 or more, I will refund the difference.
TwilDoUs uses Direct Check-out, which means there are multiple ways to pay for your items.
If you cancel an order before it has shipped you will be refunded your total costs paid.
Seller is not responsible for customs fees, import taxes or VATs imposed on Buyer by their country of residence.
I'm not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
You must contact me within 3 days of receiving the item to let me know there is an issue.
No refunds for sale items.
Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. This does not apply to damaged stained glass.
If a glass piece is damaged during shipping, send me a photo of the damage.
If you feel you need to return an item for any other reason please contact me first so we can discuss options.
If there are any problems with your order, please contact me before you leave feedback and allow me the opportunity to resolve the issue. The order is not complete until you are happy with your purchase.
I do ensure all items I sell are shipped in a timely manner, and securely packaged.
When possible I do re-use/recycle packaging material.