I strive to send your order as quickly as possible and will do my best to ship your item(s) within one business day after full payment has been received.
ALL PATTERNS are sold as digital files which can be downloaded from the purchaser's Etsy account.
ALL YARN orders will be shipped via USPS first-class mail. If you would like to add insurance, extra mailing services, or upgrade to Priority or Express shipping, please send me a note prior to making your purchase. It will be my pleasure to provide you with a price quote for any additional requested services.
Olympic Yarn and Fiber and The Alpaca Yarn Shop is not responsible for lost, stolen, or damaged packages. Any claims for such must be made by the buyer with the US Postal Service.
8.8% sales tax will be added to all orders placed from Washington state, USA.
PayPal and Credit Cards are accepted for payment through Etsy's Direct Checkout system.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not satisfied with your purchase, I welcome the opportunity to work with you to find acceptable solutions.
No returns or exchanges for patterns or pattern kits. For yarn, return or exchange requests will be honored if made within 3 days of receiving the item(s). Item(s) must be unused and in original condition with label(s) and original packaging. Shipping charges will not be refunded. Customer also pays for return shipping.
I photograph the yarns that I sell using a light box in order to portray the truest colors in my photos. However, computer monitors may display colors differently, so the actual yarn may differ somewhat in color compared to what you see on your screen.