When you buy an item out of my shop, your purchase will ship within 24 hours after receipt of payment, Monday through Friday. I ship via USPS first class mail with tracking but if you would like expedited shipping, please contact me before your purchase. I will be happy to adjust the shipping cost.
I take extreme care in packaging my orders; I hand pack each order to make sure everything is secure and safe. Of course, please contact me if something does arrive damaged and I will do my best to make things right. But due to the nature of my work, all items are one-of-a-kind, and can never be replaced exactly.
Returns & exchanges
If you are dissatisfied with the items you purchased, please contact me within 7 days of receiving them. A refund for the purchase price, excluding shipping costs and non-refundable fees, will be issued upon the return of any item that can be resold and is returned undamaged. I do not accept returns on custom orders unless I determine that they can be resold.