Seller will not be held responsible for loss or damage that may occur in shipping. Will usually ship within 1-2 business days of receiving cleared payment. Insurance is not included. Buyers are responsible for all fees and taxes that could be related with international shipping. I ship to the address listed on ETSY. If you require shipping with tracking, please let me know in advance, before checking out or paying. I can customize a listing just for you.
Any packages returned due to wrong or incorrect addresses will be reshipped at the cost of purchaser.
Swedish Wool and Yarns are not responsible for lost, stolen or undelivered packages. All lost, stolen, and undelivered packages without insurance are on the responsibility of the buyer. We are unable to replace or reship items purchased without insurance. If you want to purchase insurance you may do so by contacting us prior to ordering.
If you wish to pay via money order, payment needs to be recieved before I'll dispatch your item/s. I will ship the item within 1-2 business days of cleared payment. If payment is not received by 2 days, I will contact you to see if there is a problem. If the problem cannot be resolved, or if you no longer want to purchase the item, I will cancel the sale and relist the item.
Returns & exchanges
If you are not satisfied with your purchase for any reason, please contact us immediately so we can remedy the situation. The product needs to be in immaculate condition in order to get a full refund or exchanged item. Return shipment is paid by customer.