International postage is via Royal Mail Small Parcels and is calculated by weight, I refund any extra shipping costs that you have paid. Alternatively, please request a custom order or send me a message - I will be happy to create a custom listing for you with the correct shipping costs applied, especially recommended if you are buying lots of sheets! There may also be other cheaper/quicker options for larger orders.
Royal Mail Second Class - £5.75 - approx 3 working days. Shipping upgrade to 1st Class available for £6.50, approx 1-2 working days.
Standard Italian papers:
Europe: 1-4 sheets £5.50 5-12 sheets £6.85 13-16 sheets £8.25 17 sheets and over - Please ask for quote & shipping options
Australia/New Zealand: 1-4 sheets £6.85 5-12 sheets £10.15 13-16 sheets £13.15 17 sheets and over - Please ask for quote & shipping options
USA, Canada & Rest of World: 1-4 sheets £6.50 5-12 sheets £9.50 13-16 sheets £12.40 17 sheets and over - Please ask for quote & shipping options
Handmade Indian papers:
Europe: 1-2 sheets £5.20 3-6 sheets £7.15 7-10 sheets £8.50 11 sheets and over - please ask for quote and shipping options
Australia/New Zealand: 1-2 sheets £7.15 3-6 sheets £10.40 7-10 sheets £13.15 11 sheets and over - please ask for quote and shipping options
USA, Canada & Rest of World: 1-2 sheets £6.50 3-6 sheets £9.60 7-10 sheets £12.35 11 sheets and over - please ask for quote and shipping options
If a mixture of regular and heavier Indian papers are ordered this may affect the price of shipping which is calculated by weight. Larger parcels are sent tracked to cover insurance, this will be via Royal Mail Tracked or courier, whichever works out the best value. Please contact me before purchase if you would like to know the exact cost of shipping.
Approx delivery times via Royal Mail to Europe are 3-5 days, to the US and rest of the world around 5-7 working days, please allow 5 weeks for delivery for International orders, or 6 weeks during the Christmas period, before contacting me about a lost parcel, and within 3 months from the date of order.
Tracking is not included with standard delivery. Please note - I do dispatch parcels quickly within 1-2 days of ordering, but cannot be held responsible for delays once they have entered the postal system. Please allow plenty of time for your delivery to arrive - or contact me for other courier/expedited options.
The paper is carefully rolled and packaged in a strong mailing tube to ensure it reaches you in perfect condition.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
If you are not happy with your purchase, please contact me in the first instance to let me know what the problem is, and I will try to help in any way I can.
If you are still not satisfied, you may return your items in their original condition and packaging within 14 days of receipt for a refund or replacement once the parcel has been received. Return shipping must be paid for by the customer unless the items are faulty, please contact me before returning your order. Parcels must be marked as 'return' to avoid extra customs charges.