Purchased items usually ship in 1 to 3 business days. Custom orders may take longer.
We accept payment through PayPal and Etsy Direct Checkout.
Returns & exchanges
If you have a problem with your purchase, please contact us immediately and we will make it right.
Returns must be made within 14 days of the purchase date. Once the product is returned in resalable condition, the purchase price will be refunded. The buyer is responsible for return shipping costs and insurance.
Custom orders are not refundable.
We make every effort to ensure that the dyelot that you view is the dyelot that you purchase. We do sometimes have inventory discrepancies and we reserve the right to send you a braid from a different, similar dyelot.
We have an 8 ounce minimum for custom orders of pre-existing Three Waters Farm colorways. Send us a convo with the colorway name, the fiber type, and the quantity you want. We will post a special listing in your name and convo you a ship date estimate. Take note that the photo that is posted with your special listing is not the exact item you are purchasing.