Once payment is received all packages are mailed via First Class mail thru the USPS. You may upgrade to Priority (2-3 days) or Express (1-2 days) for an additional charge. Please message me for price quotes.
Once the package has been dropped of at the post office office it becomes the responsibility of the USPS and I have no control over shipping/delivery times. Red Owl Photo Props is not liable for any missing/lost or stolen packages.
I ship using the the shipment address you provided with your Etsy purchase. Please make sure this is the correct address. If I have to verify with the you via email it could delay your package being shipped in a timely manner.
Please note that you are responsible for any VAT taxes or additional fees and taxes your country may charge when your items arrive at your postal service. Those fees are your responsibility to pay for. Red Owl Photo Props is not responsible for those charges.
I accept Paypal, Credit Card, and Etsy Gift Cards. Please contact me if you have any questions or if you have any special requests.
Returns & exchanges
Returns/Exchanges must be requested within 3 days of delivery confirmation or they will not be accepted. Contents must be in their original packaging and in new, unused condition.
Refunds will not be processed until the items are back in my possession.
I stand behind the quality of my items and your satisfaction is very important to me. If for any reason you are unhappy with your purchase, please contact me and I will work with you to make it right.
If an item must be returned or exchanged the purchasing customer is responsible for all shipping charges, unless it is an error on my part.
Please keep in mind that colors may vary slightly in the photos as compared to the actual product. Also, all items are handmade and slight variations may occur between like-products. Please ask about any other details that are not listed in the description regarding shop items.