Your E-Pattern download includes a color photo of Winter Friends Mat, full size patterns, a supply list, wool material sizes & instructions printed on letter size pages.
This pattern is offered in PDF format so you will need Adobe Reader or a PDF compatible program to open, view or print your pattern. There is a free download of Adobe Reader at the Adobe Website. When your purchase is complete an email will be sent to the address associated to your Etsy profile containing the link to your download... and lastly when you are printing your pages please make sure you do not have the "shrink to fit page" option selected so your pattern is not altered.
Please do not reproduce, share or sell this pattern - if you use this pattern to make & sell a finished item, please credit DowntownExchange on Etsy. Thank You :)
E-Patterns are non-refundable.
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Your files will be available to download once payment is confirmed. Here's how.
PAYPAL PREFERRED and please make sure your PayPal address is up to date, as that is the address we will use unless you want your purchase shipped to an alternate address - If so, please let us know at time of ordering as the address cannot be changed once we purchase your shipping label.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We take great care in our work and very attentive to details. If you find a blemish in your purchase that is the result of our hand-work we will certainly make it right - either by refunding the returned piece or redoing a returned piece :)