- All orders will be sent once we have received cleared payment and will require to be signed for at the point of delivery.
- International orders "Outside of the United Kingdom" will be sent via Royal Mail and should reach most destinations within 2 weeks of you receiving a dispatched or sent notice from our Etsy shop. If you are unsure of the delivery time scale please do contact us for more information.
- We are not responsible for any import or custom charges that you may incur at your chosen delivery destination.
Please see payment options at the checkout.
Returns & exchanges
Returns and Exchanges are done on a case by case basis. Communication with the shop owner is essential. If your refund is accepted the order must be returned within 7 days of receiving the order. If there is an issue with an order of any kind it must be reported within 72 hours of delivery.
We do not offer refunds on custom orders or orders that are customised.
If approved by the seller alterations to orders after they are delivered are accepted but the buyer is responsible for all shipping costs. If an exchange is approved by the seller the buyer is responsible for all shipping costs.
In the event that the seller approves a refund, the buyer is responsible for return shipping costs and the refund will not be issued until the return is delivered to the seller undamaged.
Faulty or Damaged Items: For products that arrive damaged or Faulty we require that the buyer send us a picture or video of the damaged product as well as the damaged packaging within 72 hours. This is necessary for claim purposes, After this information is received we will send out a replacement asap. If you do not send us a picture of the damaged product we will not send a replacement.
Orders can only be cancelled up to 24 hours after the order is placed.
Can I change the wording on a product? Yes, but only within reason. We are happy to change the wording on our gifts so as long as the changes are in keeping with the current design. If you would like to make changes to wording we can do this but you must need to make no more than 4 word changes. To make changes to a product wording simply leave a clear description of the changes in the comments box at the checkout. We will then apply the changes for you free of charge. If you need to make more than 4 word changes please contact us and we will be happy to help.
Can you make me a Disney product? No, we will not make or reproduce any gifts that are subject to copyright law.
Can I change the text colour? We can change the text to any colour that you wish but please remember that gold will be a dark mustard yellow and silver will be a grey. To change the text colour please leave us a clear description in the comment box at the checkout. You can also contact us to discuss your colour preference.
Can you remake someone elses product for me at a cheaper price? No, we will not make you a copy of a product that you have seen somewhere else. We are happy to reproduce common "copyright free" quotes and designs only. If you are not sure please feel free to contact us.
I received my order today but something is wrong! If we have got something wrong we'll fix it quickly please Contact Us
I have made a mistake on my order what should I do? If you have entered the wrong information on your order please contact us. You will need to tell us which product needs correcting and supply us with the corrected details. If you have been sent an email update telling you that your orders is dispatched we will not be able to make any changes.
Payments How do I pay for my order? You can pay securely during checkout via two methods 1. Credit or Debit Card 2. Paypal. We regret that we do not take payments in cash or by personal cheques.