Estimated processing times from order to shipping are detailed on each listing in no. of 'working days'. However times can vary due to existing order numbers so please check 'Shop welcome note' for current delivery times.
I ship using Royal Mail First or Second Class Signed For and International Tracked.
Duties and local taxes: Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country.
I accept payments through Paypal, gift voucher and credit card via Etsy. Please note you do NOT need a Paypal account to do this. When you check out click the pay by Paypal option & you will be forwarded to a secure page, that gives you the option (on the left hand side) to pay using your debit or credit card. For more info, follow this helpful link: http://www.etsy.com/forums_thread.php?thread_id=5270327
Returns & exchanges
I want people to be delighted with their purchase, however, if for any reason you are not please contact me immediately. If an item is broken or damaged in transit, I’ll be happy to exchange or refund the item. If you are not happy with your order, I’ll be happy to replace it with another item of your choice or refund your purchase (less transaction costs). Custom orders are not refundable.
For wholesale inquiries please contact me at email@example.com