Unfortunately, as our items are personalized for the customer, Refunds and returns are only accepted when an item is faulty,damaged or has been made incorrectly. Any faults with the item must be reported to us within 48 hours of receiving goods. -Orders will not be cancelled for failure to read the stated production time or ordering incorrectly however we will do our best to help you if you have made an error when ordering. If an item has not been started then we will allow you to order a different item in place of an item that you have changed your mind or ordered incorrectly.
Frames cannot get wet, water will damage the outside of the frame as well as the wood. Wood frames are not water proof, water resistant, and damage will occur with any moisture.