All made-to-order wall hangings require 4-6 weeks lead time unless otherwise specified. I try to offer free shipping for larger, more costly items.
String/rope orders will be processed within 4-6 days and ship USPS Priority Mail.
Often, Etsy's system separates rope orders into several separate packages. I always consolidate into as few shipments as possible and refund any shipping overages.
Payment is expected within 3 days of ordering. If I don't receive the payment, I will contact you prior to the cancellation to discuss.
For custom orders, we will decide on a palette and style together, and once we are both in agreement, I will create a custom listing for you and request payment. I will begin making your wall hanging once payment is received. When complete, I will send you a photo and make sure you like it before shipping it and taking it off the loom.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
No refunds or exchanges for wall hangings. If you are dissatisfied with your string/rope, you may send it back to me for a full refund. Return shipping costs are the responsibility of the customer.
Do you make custom woven wall hangings?
Yes, I'd love to make you something perfect for your home.
What is the process for placing a custom order?
Send an email to firstname.lastname@example.org or message me through Etsy's system. We'll discuss what you're looking for, the color palette, design and size. If you don't know exactly what you want, we'll request a snapshot of the room you're looking to adorn and the wall space you would like to fill, and I'll propose a color palette. Once you agree and submit payment, I get to work (see payment policy for add'l info).
What is the return policy?
I want you to be happy with your purchase. For custom orders, I will send you a photograph of the finished piece before shipping. Once you accept it, there are no returns, refunds or exchanges.
Do you ship outside the US?
Yes. International shipping rates apply. Niroma Studio is not responsible for any customs and duties that may be charged upon receipt. There may be delays in delivery as a result of being processed through customs in your home country.
Do you offer gift wrap?
Technically, no. But we consider every wall hanging and wall hook to be a special gift, so we package each one nicely no matter your reason for purchase. If this a special occasion and you would like to include a gift message, please let me know and I will include that on a beautiful handmade card and nice accent ribbon for the package at no extra charge.
Do you work with press, bloggers and stylists?
Yes. For media, blogging and styling inquiries, please send an email to email@example.com.
Is Niroma Studio on social media?
You bet! Please follow us on: Instagram: @niromastudio Pinterest: niromastudio Facebook: facebook.com/niromastudio