--We try to ship the next day whenever possible but most shipments are within two to three days. --PLEASE make sure you have the same address in Etsy and in PayPal. We will always default to the PayPal address, and can't be responsible if that is not correct. --If you are shipping outside of the US, please be advised that orders sometimes take as long as 4-6 weeks when we ship via 1st class mail. The next level of faster service often costs $40 USD more, but we can upgrade your shipping if you send us a message. We will try to help in any way we can!
Please make an effort to pay immediately, or contact us if you're having a problem with PayPal. If you place an order without payment, we have to pay Etsy fees for something that didn't sell.
We'll do everything we can, but if payment hasn't gone through in 3 days, we reserve the right to cancel your order. Of course, if you've contacted us we will be happy to work with you.
Returns & exchanges
Letterpress is a handmade process, and no two items are exactly alike. There will be minor differences in color, etc due to computer monitors and photography, but we promise to deliver a lovely, letterpressed item free from smudges or other damage.
If you do happen to receive an item with a minor problem, we ask you to contact us with a photo of the problem. In most cases, we'll just send you a replacement for a damaged, but we may ask you to return the item at your shipping cost.
If you are truly unhappy with your purchase and would like to return it, we will refund you the cost of the item only, not the shipping, and you will need to pay to ship it back to us. First class mail is inexpensive and completely fine.
Please let us know that you're sending a return, and we will refund your money when we have it back and see that the item is undamaged and complete.