Orders with a subtotal of $200 or more receive FREE standard shipping to US destinations! For all other orders, shipping rates vary based on the order subtotal.
Fabric swatch orders are processed within 1 – 3 business days and generally ship via US Postal Service. In some instances, swatches may be shipped via UPS Ground. Shipping times vary based on destination.
In-stock items are processed in 14 days or less and take an additional 1 – 5 business days in transit. An estimated arrival date will be included in your order confirmation. This date includes processing time, delivery time, and non-working days, including weekends and holidays.
Custom items are non-returnable and require customer approval before production can begin. After customer approval, custom items are ready to ship in 18 business days or less.
Backorder dates are estimated based on projected arrival dates of the out-of-stock fabric. At times, these dates may be adjusted due to delays with the fabric manufacturers. While these instances are unpredictable, we proactively contact customers with outstanding orders to provide the updated arrival times. Once the fabric arrives at Carousel Designs, we will begin production on your order. Backordered custom items are ready to ship in 18 business days or less.
Orders within the continental U.S. are shipped via UPS Ground (delivery times below) or US Postal Service Priority Mail. Shipments to all non-continental locations will be shipped via US Postal Service Priority Mail or US Postal Service Parcel Post.
If your order arrives damaged, please retain all packaging materials and contact us within one week of delivery.
However, we do not ship to international addresses at this time. If you have friends or relatives in the states, we would be happy to ship the order to them. In turn, they could ship the products to you.
Returns & exchanges
Customer satisfaction is a principal concern at Carousel Designs. Most items can be returned for a refund or for an exchange, provided that a Return Authorization request is made within 30 business days from receipt of the order.
The following items are non-returnable and cannot be exchanged:
Any item that has been customized and/or monogrammed Any item purchased from the Outlet section Any specialty item manufactured and shipped by another company terms and conditions
Returned merchandise must NOT be used, soiled, washed or wrinkled and must be in new, resalable condition to qualify for a refund or credit. Fabric must be in new, uncut condition and kept in a smoke-free environment.
All returned items will be inspected by our Quality Control Team.
To guarantee your return is accepted, a Return Authorization is required. The RA ensures that your refund or exchange is processed promptly.
When receiving a refund, please allow one to two billing cycles for your credit to appear on your monthly credit card statement. Refunds will be applied back to the credit card used for purchase.
Please note that we do not refund shipping charges.
You must obtain a Return Authorization Number (RA#) within 30 days of receipt of your order. You can request an RA# using our order tracker or by contacting customer service. You will need the order number and last name of the billing contact, which is available in your order conformation email.