Items ready to ship are shipped within 1-3 days of receiving payment. Items made to order will usually ship within 2-6 weeks, depending on the item and my current workload. I will start working on your order as soon as I receive payment. Please message me for further details. I will notify you once your order has been shipped.
Please note that I cannot be held responsible for any delays in local customs.
All items are shipped via first class air mail through the Danish postal service (Post Danmark), but will arrive through your local postal service.First class air mail does not include a tracking number. If you wish to have your purchase shipped with a tracking number, this is a possibility. Please note that the cost is quite a bit higher. Please contact me for a shipping quote.
Shipping costs are approximated. I pack all items carefully and ship in brand new or clean used boxes or envelopes.
INTERNATIONAL CUSTOMERS PLEASE NOTE: If you live outside the European Union there might be an additional sales tax or customs charge added to your order upon delivery. This can vary from country to country, so if you are in doubt, please check up on this in advance through your local customs.
Please note: - Items will be shipped to your address listed on Etsy. Please be sure that the provided address is correct or contact me if there is an error. Items returned to me due to incorrect address will require payment of the shipping costs in order to have them resent. - All shipping costs (including any customs tariffs if applicable) are the responsibility of the Buyer. - Items are packaged securely to ensure safe delivery. - Packages will not be considered lost until 6 weeks have passed from the date of shipping.
If an item is received in poor condition due to damage by post, an exchange item may be offered. However, I must be notified within 5 days of the customer receiving the item, and require photographic evidence of the damage sustained.
DELIVERY TIME: Denmark: 2-3 business days EU countries: 3-5 business days to destination country + customs Everywhere else: 7-10 business days to destination country + customs **Above delivery times are approximate. Please take into account that there may be delays in customs and that your local postal services may have excessive workloads during busy periods, such as national holidays.**
Please keep in mind that my country may have different national holidays than yours, which may delay delivery slightly.
All prices are listed in US dollars.
Payment can be made via Paypal. This is an easy online payment service – you do not have to be a member and can use a major credit card for your purchase. Payment is processed through a secure site.
You may also pay through direct checkout, through which you can pay with the credit cards accepted by Etsy.
Etsy gift cards are also accepted.
Payment is required at time of purchase. If payment is not made within 48 hours of purchase, I reserve the right to cancel your order. Please let me know if there is a problem meeting this timeframe (I will attempt to contact buyer first).
Custom orders must be pre-paid. I will start working on your order as soon as I receive payment. Custom orders will usually ship within 2-6 weeks, depending on the item and my current workload. Please message me for further details.
If you wish to cancel your order, please do so within 24 hours, as 'ready to ship' items are often shipped 1-2 days after the order comes through.
Returns & exchanges
I do my best to describe and ensure that each item arrives to you and meets every expectation. If for some reason you are unhappy with your purchase, please contact me within 3 days of receiving your order so we can resolve things together.
Please keep in mind that the charm of buying hand made items is just that; they're hand made, by a human being instead of a machine. Which means that no two items are alike and that irregularities may occur. My vintage listings contain previously loved items. These items vary in age and may have gotten a few bumps and bruises during their lifetime. I will however do my best to describe and depict the item's actual condition.
I will issue refunds provided you post your item back promptly and at your own cost. I will refund the purchase price once the item has been shipped back to me. Shipping charges are not refundable. No refunds or returns on custom orders. Items must be returned unwashed and in original condition.
All sales on discounted SALE items are final. SALE items are not refundable.
Please remember that computer monitors differ in color and texture - I do my best to photograph and describe each item accurately, however please remember your monitor may differ slightly.
Also, please take note of the care instructions given for each item. I offer no guarantees for items that are mistreated or not cared for according to instructions. Care instructions are given in the listing you purchased. If in doubt, feel free to convo me.
I am happy when you are happy - please contact me with images and information if you are disappointed with your item and I'll try to offer a solution.
I read all my feedback and would appreciate some from you when you receive the item.
If you're buying a gift for someone, gift wrap is available at no additional cost. Just let me know in the 'Message to Seller' when you check out. I can also ship directly to your gift recipient & add a little note if desired (If so, please also write the message you want to be included in the 'Message to seller' when you check out) or convo me as soon as you have placed your order.
I respond to all convos as soon as possible, usually within a few hours. Although, please take into consideration that we may be in different time zones. As far as languages go, I communicate in English and Danish, but I also understand both Swedish and Norwegian.
Anything I left out? Don't be shy - send me a message and I will gladly advice you.