Shipping origin is Greece. Items sent outside the EU may be subjected to customs fees. If so, the buyer must pay them, If he doesn't and the item is not delivered, lost or returned to the seller refund will NOT be issued. Shipping is done through the Greek Post Service and usually takes 12-15 days for orders to be delivered all around the world. Occasionaly though, this period of time is ecxeeded (please check refund policies). DHL shipping is available as well, but the seller must be contacted first in order for the shipping cost to be calculated and the buyer to be informed about it.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds are issued in case of : item damaged upon arrival (proof of the damaged packadging may be requested) or item not made at the dimensions the buyer requested, Refunds are NOT issued if the buyer simply doesn't like item's look. Especially for the soap molds: I'm using this kind of molds myself using extra virgin olive oil, NaOH, essential oils of varius herbs for odor and food color pigments for coloring. Ingredients are mixed at a temperature of 40 oC. The molds are working perfectly and have no sticking, breaking or other issues (using my recipe). Soapification process is a compex chemical reaction that depends on numerous factors. It's success cannot IN ANY WAY be guaranteed. If the buyer fails to make proper soaps or has any issues when using the mold, refund will NOT be issued. All items are hand crafted and created when ordered. When an items making has begun, its order cannot be cancelled and refund is NOT issued. Only orders of items whose making hasn't begun can be cancelled and refund will be issued during the following 30 days. Great effort is made for the orders to be shipped on the deadlines announced by ETSY. Yet sometimes (like christmas or national vacations) these deadlines are exceeded by 3-4 days. Buyers are always informed about any delay in shippind dates. Orders cannot be canceled because of such a delay and refund can NOT be issued. Shipping is done through the Greek Post Service and usually takes 12-15 days for orders to be delivered all around the world. Occasionaly though, this period of time is ecxeeded. Seller cannot, in any case, be held responsible for this kind of delays. If an item is delayed to be delivered, it is considered lost after a period of 60 days and will be refunded within the next 30 days. If an item reaches it's destination in this period of time (60 days) and the buyer refuses to acxept it, it will NOT be refunded.
Acrylic items are made of food grade acrylic sheets. Nevertheless they are NOT, in any case intended to be used in conjunction with food (storage, displaying etc). Acrylic pieces may, in some cases, have sharp edges. Serious attention must be shown when dealing with them in order to avoid injuring. The seller cannot, in any case, be held responsible for injuries and/or damage deriving from their use. Soap molds are intended to be used for making soap bars using the cold method. The soap mass which will be poured into them must be under 40 degs Centigrade (Celcius). Higher temperatures may be used exclusively at buyer's risk. Acrylic is not fond of sudden temperature changes. Freezing the mold so that the soap loaf comes easier out of it, is strictly prohibited and damages caused by freezing it is not covered by guarantee. If soap loaf sticking to the acrylic occurs, then an anti-sticking agent should be used (lining with oven paper, oil, silicon spray etc). It is NOT guaranteed that the soap won't stick to the acrylic. My recipe works perfectly and does not stick at all after 3-4 days of maturing. Recipes with excesive use of NaOh or KOH must not be used without lining. If the soap mass is too alcaline, it may cause cracks to the acrylic or even brake it to pieces. Damage caused by too alcaline soap mass is not covered by any guarantee. Soap making process deals with dangerous chemicals, so serius attention must be shown during it. Soap making success doesn't rely on the mold and the seller does not guaratee it nor does he provide information on soap making process. The seller cannot, in any case, be held responsible for injuries and/or damage deriving from the use of the molds. All products are to be sold to and used by adults. The seller cannot verify if the buyer or the user of his products is an adult and he will not ask about it. If the buyer is a minor and he/she informs the seller about it, the order will be cancelled and a refund will be issued during the following 30 days. If he/she doesn not inform or lie to the seller about it, the order will be processed and shipped as if he/she was an adult and the seller cannot, in any case be held responsible. His/her supervising adult is responsible. In this case returns are not accepted and refunds are NOT issued