We aim to ship orders within one working day (Mon-Fri, excluding public holidays) of receiving payment. We offer flat rates for shipping and there is no extra charge for additional items purchased.
:: We offer FREE STANDARD SHIPPING on all orders over £100. Use coupon code SENDFORFREE at checkout::
DOMESTIC (UK): shipping costs £1.95 and items are sent by first class post. If you require same day dispatch you can upgrade to Special Delivery £6.95 (you will need to place your order before 2pm).
EUROPEAN UNION & INTERNATIONAL: prices vary according to destination. Please click the "plus shipping" link under the item price and choose your country.
~~ WE HIGHLY RECOMMEND you upgrade to insured/tracked/signed delivery at checkout. ~~
We accept all major credit/debit cards, Paypal, Apple Pay, Google Wallet and Etsy gift cards.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
We try very hard to accurately and honestly represent the items for sale, however, a full refund can be given (minus shipping charges) if you are not happy with your purchase. Items must be returned unused, strung as sold and in their original packaging within 14 days of receipt. Please could you convo us before returning any item so we know to expect them.
Items returned from overseas (non-EU countries) should clearly state "Returned Goods - Unsuitable" on the outside wrapper and a Customs Declaration form should be completed as failure to do so may incur UK Customs & Excise import duty which will be deducted from any refund.
All our beads are described to the very best of our knowledge with respect to type, size, shape, colour and clarity. We use a set of digital calipers to measure the beads. In some cases the photographs may not show the exact beads that are for sale; however the photographs will always show beads which are very, very similar or virtually identical to those being sold. Due to their very nature natural stones will vary, some are more brittle than others and drill holes may vary too; for this reason we cannot guarantee that every bead is 100% perfect. We do not sell lab-created stones.
As a general rule of thumb a 26 gauge (0.4mm) or 28 gauge (0.3mm) wire will fit the beads we have for sale and we recommend you use dead soft wire. We are not responsible for beads broken through wrapping attempts - we know it is very frustrating when beads break but unfortunately this is an occupational hazard when working with delicate gemstones and wire.