I will ship within three business days of receiving order; it will usually be sooner, but that is the latest. All of our items go via USPS and all except supplies go with delivery confirmation unless otherwise specified or requested.
COMBINED SHIPPING: If ACTUAL shipping is $1 (or more) less than you were charged, I will refund your paypal account or through direct checkout. If you would prefer me to adjust shipping before you pay, use Paypal, buy the items but don't finish the sale in Paypal. Convo me and I will send you an adjusted invoice for actual shipping to your zipcode.
INSURANCE: Items of $25 or more in value will automatically be insured.
INTERNATIONAL CUSTOMS & DUTIES: Buyer is responsible for paying all customs and duty fees. These fees are assessed by your country, not by Etsy and not by Morning Star Arts. These charges are normally collected by the delivering freight or shipping company or when you pick the item up, please do not confuse them for additional shipping charges. If you decide to not pay the fees, your purchase will be returned to me. This can take anywhere from 6-8 weeks or longer. Once I get the merchandise back, I will issue a refund to you of the purchase price only, I will not refund the shipping cost.
LOCAL CUSTOMER? I will refund shipping cost, or cancel from invoice, if customer can pick up purchase at my studio in Zumbrota, MN. Please contact me to request this.
I happily accept Paypal, credit cards, and etsy gift cards; for fastest processing of payments, I recommend Paypal. Paypal payment must be completed within 3 days of purchase or purchase may be cancelled; please convo me within 3 days of purchase if you encounter a problem with paying.
*Custom Orders: Payment for custom orders will only be accepted through paypal. Thank you for your understanding.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
RETURNS: You may return items in same condition as received and well-packaged within 7 days of receipt if you are not completely satisfied (including clothes that aren't a good fit); I will refund item cost in whichever way you paid. No shipping refunds unless there was an error on my part.
EU RESIDENTS: You have 14 days after receipt in which to contact me about a return. Shipping to be paid by customer (I will refund all shipping if return was due to faulty merchandise).
PACKAGING: In an effort to avoid waste, I re-use clean mailing materials. Items will be wrapped in tissue, bubble wrap, or other clean packaging inside the mailer; jewelry items will arrive tissue-wrapped or boxed and in a new colored organza gift bag. I do not use recycled packaging if the buyer is having the item shipped to a third party directly as a gift. I am always happy to gift wrap and include a message at no charge!
SALES AND CLASS ANNOUNCEMENTS: Follow my facebook page for these updates: https://www.facebook.com/morningstararts
CUSTOM ORDERS/REQUESTS: Contact me--I love doing custom work!
QUANTITY DISCOUNTS: I do offer discounts of 20-30% on volume purchases; please contact me to work out the details on volume orders. Thank you.