EMBROIDERY DESIGNS and other Electronically delivered items can ship anywhere, world wide, via Digital Download.
For everything else, I use US parcel post. Request priority or other shipping methods if you need them. Calculated shipping prices will depend on the request.
I am happy to combine shipping for multiple items.
I prefer ETSY direct pay or Paypal, the fast, easy, and secure way to pay online. Prompt payment will mean prompt shipment, usually withing 2 to 3 days.
Buyers in NY state pay 4% sales tax on clothes under $110.00, 8% on other items.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Embroidery Designs are NOT refundable. Please make sure you buy the correct FORMAT & SIZE for your machine & hoops. I'm sure that you will be happy. I will provide assistance via convo / email as needed!
When you receive your purchase, if anything is not perfect please contact me via email right away and we will make it right.
CUSTOMIZED ITEMS: Items that have been customized are not returnable, or exchangeable. Please make sure that you order the correct Size and Color. Ask questions to clarify - I am happy to provide additional information (such as measurements, etc...) when needed.
All CANCELLED orders (NOT PERSONALIZED)... We'll refund minus $2 cancellation fee, if your cancellation is received prior to shipping.
Custom embroidery is often available on items I sell. Please inquire if you don't see a specific item.