All my items are shipped first class from the United States. Buyers can request a different method of shipment upon checkout.
It is highly advised that in order to protect the seller and the buyer, that the buyer purchase insurance upon shipping in order to receive a full refund in the event the item gets lost and/or damaged.
All payments are processed only through Pay-Pal and are due within 1 days of purchase. If for some reason you are unable to make a payment within 1 days, please e-mail me.
Returns & exchanges
If an item is not what you expected, you may exchange your item for something that is equal or lesser in value with shipping per buyers cost but in order to due to so, you must indicate by e-mail within 1 week of receiving your goods. Please note that all items are made to order so there may be a small change in colors due to different layouts of fabrics. Our description clearly states to the right of our etsy listing, all items are made to order therefore made to order pieces are not refundable. Please keep in mind, we have delivery notification each time a package is delivered, so we are aware of when your item will fall within that time frame. All unwanted merchandise must be shipped back within the one week time frame and shop credit will be issued once item is back in my possession.
If an item is damaged upon arrival and the buyer DID NOT purchase insurance, I request a picture to be taken and submitted to me for verification. Buyer will then have to ship back the damaged item per there cost, and will receive a full refund if item is no longer available otherwise another set will be made and shipped out.
If an item get's lost in the mail, Kaliah Designs is not at fault you must take it up with your local postmaster.
Shipping prices will vary due to weight sizes but you can expect to pay anywhere from $3.50 to $10.00 if you are choosing the standard delivery method. Overnight delivery is available, if final bill is received before 4:30pm Mon-Fri. Extra charges will apply.
Most of our products contain small pieces, in an event a child chokes Kaliah Designs is not at fault, we ask all our customers to not leave there children unattended when small pieces are present!