Orders are shipped using Canada Post within 1 - 3 days of receiving payment.
Actual shipping charges are based upon the package size / weight and destination. We offer a range of products that vary in size and weight so it's impossible to estimate the cost for combined shipments of multiple items.
We certainly combine shipping for multiple items and issue refunds for any significant over payment.
If you have questions about shipping, please contact us so we can weigh the items and calculate the exact shipping cost.
Canada orders are shipped by Canada Post Expedited Parcel with delivery of 1 - 7 days and tracking / insurance up to $100 CDA.
U.S. orders are shipped by Canada Post Small Packet with delivery of 5 - 8 days (up to 1kg, no tracking, no insurance) or Expedited Parcel with delivery of 4 - 8 days (over 1kg, tracking, insurance up to $100 CDA).
International orders are shipped via Canada Post Small Packet with delivery of 4 - 7 days (up to 2kg, no tracking, no insurance) or ExpressPost with delivery of 4 - 7 days (over 2kg, tracking, insurance up to $100 CDA).
*** We are not responsible for lost, damaged or stolen packages after it leaves our hands. If you want tracking and insurance for your package we can check prices if you contact us before your order is ready to send. ***
Delivery times may be longer than the Canada Post published periods depending on your country customs clearance and local postal service.
Note that for orders shipped outside Canada, there may be customs charges. These charges are not included in the shipping costs for your order and will be your responsibility upon delivery.
Finally, we complete the customs form honestly as required by law and do not honor requests to do otherwise. Thank you for your understanding.
We accept Paypal and Etsy direct checkout (credit cards) for payment.
Orders will be shipped to the address on the Etsy invoice which you select at checkout. So please be sure this address is correct - if a package has to be re-shipped due to an incorrect address being provided, then you will have to pay the additional charges.
Your items will ship after payment is received.
Canada residents will be charged HST based upon the shipping address (sorry!).
Returns & exchanges
All sales are final, however, we want you to be completely satisfied with your order. If there are any problems that are within our control then we will do everything we can to fix the problem.
Refunds, for the product price only, will be determined on an individual basis.
Please note that all our communications go through Etsy conversations only.