Ready to ship in 1 - 2 weeks Estimated shipping times North America 5-10 business days We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
If you happen to be in the Austin area, we might be able to save you shipping. Please contact us.
Returns & exchanges
We gladly accept exchanges and cancellations Just contact us within: 3 days of delivery Ship items back to me within: 7 days of delivery Request a cancellation within: 5 hours of purchase We don't accept returns But please contact us if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept exchanges for:
Custom or personalized orders Items on sale
Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We would really appreciate a review of your satisfaction. Please contact us before you leave critical reviews, we want to make you happy.
If you are really happy with our rope, you are welcome to send us pictures or video of your favourite moments. We reserve the right to use these pictures in marketing of our product and so we suggest that you obscure any faces or identifying marks when taking the pictures. This is one of the ways to earn a discount from us, we will give you a 15% discount on future purchases if you send a picture of you in our rope.