Upon receipt of payment your purchase will be carefully packaged and dispatched within the timescale noted in the listing via Royal Mail first class post (delivery estimated at 1-2 working days), and International Standard for international orders (delivery estimated at 3-7 working days). Please note that international delivery is known to take longer than the estimated timescales provided by the Royal Mail and can often take a couple of weeks and if your item is delayed in customs for example, delivery could take up to 6 weeks in rare circumstances.
Items of precious/semi-precious jewellery and higher value items will be sent via registered post and will require a signature on delivery.
Buyer is responsible for paying all customs duties, fees or taxes imposed by their country’s government on imported goods.
Items are posted to the delivery address provided during checkout and the buyer is responsible for providing the correct address. If an incorrect address is provided I will resend the item (if available) to the correct address at the buyer's expense.
I accept payment by Direct Checkout and PayPal. You can find more information about PayPal here - https://www.paypal-marketing.co.uk/whypaypal/index.htm (just copy and paste the link into your browser).
Please note that custom orders and items which have already been marked down in price (either via Etsy on Sale or as part of a permanent sale/clearance) are not eligible for further coupon code reductions.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers who make purchases online are entitled to a 14 day cooling off period. With the exception of custom orders, and earrings (which cannot be returned for hygiene reasons) I am happy to offer a full refund of any purchases under the following terms:
* The customer makes contact within 14 days of receipt * Items are unworn * Items are returned in the same condition as when they were purchased * Buyer pays for return postage and packaging costs (I recommend obtaining proof of postage for purchases under £20 and using an insured delivery service for more valuable purchases).
In the event of an item being received damaged or faulty, photographic evidence will be required, and in some cases the item may require to be returned for a full refund or replacement.
In addition to the above, if you are unhappy with your purchase for whatever reason please get in touch straightaway and I will do what I can to rectify any problems.
I am always happy to create a custom item. Please get in touch and let me know what you require including timescales and budget. I will set up a custom listing for you and payment is required in full before work will begin.
Please note that I try to depict my items as accurately as possible, however different monitors will show slightly different colours depending on individual settings. Where items are made to order, the product you receive may differ ever so slightly from the item depicted in the listing photographs.