Shipping rates are for USPS without insurance or delivery confirmation. For special shipping or international rates, please convo me prior to purchase. Excess postage will be refunded immediately for multiple orders or convo me and I will create a custom order with the correct shipping. All items will be mailed within 48 hours of receipt of payment. I cannot assume responsibility for shipping carriers, non-delivery, or customs issues. You will be notified when your item is shipped with the tracking number.
Direct pay or PayPal are the fastest and most convenient methods of payment. If you prefer money orders, I will ship as soon as payment is received. For personal checks, please allow time for your check to clear before mailing. If for some reason you need to cancel an order, do so as soon as possible. A complete refund will be made if the item has not been shipped.
Sales tax will be added for all New York State deliveries.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds for the purchase price will be made immediately upon receipt of the unused, undamaged product.
If you have a special project in mind or need materials in quantities or combinations not listed, please convo me. For instructors, Feltrite can provide customized kits for your class needs.