I ship all packages by USPS with delivery confirmation. Items will ship within 3 postal days, usually on Tuesdays and Fridays. Exceptions are made for large and custom orders. In this case, you will be notified by me as to a time frame for shipping. Finally, I try my best to have shipping charges reflect what it will actually cost to send a package. If actual postage costs are more than $2, you will be refunded the difference.
Items not received: If your tracking says ‘delivered’ but you have not received the item, give it a few days. Sometimes the delivery is delayed. Meanwhile, check around the property to see if it was delivered in an odd place. Check with family members to see if someone brought in the package and forgot to tell you. Check with neighbors and your local Post Office. Let me know and I will see what I can do on my end. If all come up negative, you may be the victim of theft and will have to file a report with the Post Office. Items that show in tracking that they were delivered will not be refunded.
We accept credit cards through Paypal or Etsy Direct Checkout. If you wish to pay by echeck or postal money order, please contact me to make arrangements. Order will ship within 3 days of payment clearing.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are unhappy with an unused product, please contact me within 7 days to return the item. Return shipping will not be reimbursed unless you receive an item that you did not order. Please see below for the refund policy of particular categories:
LOTIONS, SCRUBS, & LIP BALMS, ROOM SPRAYS, ROOM OILS, and any other bath and body product: Due to sanitary reasons, no refund or returns will be granted.
SOAPS: If they are unused and still in packaging, they may be returned for a refund at purchaser's expense.
BRAIDS and other non bath and body product: No refund will be granted if you have used the item. Unused items may be returned at buyer's expense and refund for the purchase price of the item(s) and original shipping applied to the refunded item(s) will be granted upon receipt of item(s).
YARD SALE ITEMS & JEWELERY: Unused items may be returned at buyer's expense and refund for the purchase price of the item(s) and original shipping applied to the refunded item(s) will be granted upon receipt of item(s). Items sold as-is. Every effort is made to be accurate in descriptions and photos. If an item breaks or malfunctions after 1 week, no returns are accepted and item to be repaired at buyer’s expense.
DIGITAL DOWNLOADS: There is no refund available on digital downloads. If you are unhappy with your purchase, please contact me and maybe we can work out an alternative.
We are not responsible for lost or damaged items.
GRAPHICS: All graphics and designs shown in this shop are the property of Simply Creative Living and Recycle Bin Graphics. It is a strict violation of Copyright Law to duplicate them in any way for sale without my express permission. Purchasers of graphics do have permission to use graphics for personal use. If you want to use them for your business, you may use them on printed brochures or tags to promote your business.
CUSTOM SOAP ORDERS: If you have a desire for certain ingredients in your soap that you do not see in my shop, or like a certain soap, but want a certain scent in it, please convo me. I will work with you to get you what you are looking for in soap qualities or scents. Due to the nature of my soap mold, special orders are preferred in 15 bar increments (slab) or 16 bar increments (loaf). I can accommodate less amounts depending on circumstances. Please know that my soap needs 4 -6 weeks to cure after creating it. Also, if you need a certain scent or ingredient that is not in stock, there is a 1 - 2 week additional wait for the product to be ordered and arrive before I can create the soap.
FREE SAMPLES OF SOAP, LOTION: Available upon request, with purchase. Please let me know which one you would like. I am sorry, but due to a new scam, samples are not sent out alone.
Why Some Chemicals? In my quest to make the most natural beauty products possible, I have had to concede that they (and you) need to be protected from microbes that can grow from the ingredients in the product itself, or simply enter and rest on the product when you open the container. So if you see a name you do not recognize, it will be a preservative. I seek out the most natural and body-friendly preservatives I can. MANY hours of research has gone into this subject and I have found that all-natural preservatives may work for a little while, but in the long run, will not do the job properly. So as a result, most are naturally derived.
Here are a list of what I presently use: Optiphen PLUS offers broad spectrum preservation without parabens or formaldehyde. Consisting of Phenoxyethanol (an aromatic ether alcohol), Sorbic Acid (a natural acid that offers protection from yeast, fungus and mold) and Caprylyl Glycol (an emollient base). [ http://www.ingredientstodiefor.com ]
Phenonip is liquid preservative to inhibit a full range of microbial growth. Phenonip is not a formaldehyde donor. [http://www.brambleberry.com ]
AMTicide combines the antimicrobial properties of sodium benzoate (a common food-grade preservative) with gluconodeltalactone (derived from microbial fermentation of corn starch). [ http://www.formulatorsampleshop.com ]
Sodium Citrate is the sodium salt of citric acid. [http://www.modernistpantry.com/sodium-citrate.html]
Tetrasodium EDTA is produced synthetically in the laboratory. Its use as a chelating agent for soaps and shampoos that not only allows them to work in hard water, but reduces soap build-up in the shower and plumbing. [ http://www.naturalwellbeing.com/learning-center/Tetrasodium_EDTA ]
All preservatives and chemicals are used in quantities just large enough to do the job, but also very much under FDA guidelines for maximum percentage. This allows my products to be as natural as possible, but still deliver the high quality that customers expect. All chemicals are reported on the ingredient list. If you don't see any chemicals listed, then there aren't any in the product. As a rule of thumb, all products with water in them, in addition to the soap, will have some sort of preservative in them, unless otherwise requested by the customer.