I usually ship via Royal Mail. Items are sent to UK addresses First Class, and overseas by standard Airmail.
Ready-to-ship items are usually posted within 2 working days of a cleared payment. For custom/made to order items production time varies depending on the order, and I will confirm shipping times on purchase.
Items usually take around 7 - 10 days to reach the U.S. and most other overseas destinations, however please be aware that I have had one or two packages take longer (up to a few weeks) to arrive as they were held up at customs. This is unusual, but you if you are wanting an item by a certain date I would recommend that you order early just in case.
If you need your item urgently please contact me and I'd be happy to discuss other shipping options with you.
Payments can be made by any of the above methods.
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 4 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
I'm confident that if you buy from me you will love your purchase, however for your peace of mind I'm happy to accept returns or exchanges if notified within 14 days of receipt. The item would need to be shipped back within 21 days of receipt. Unless the item is damaged, you would have responsibility for return postage costs.
Please note that I'm unable to accept returns or exchanges on personalised items or items on sale.
If you have any issues at all please contact me in the first instance - above all I want my customers to be happy and I'll do all I can to resolve any problem to your satisfaction.
All my work is subject to copyright, and cannot be copied or resold in any form without my prior permission, including after purchase (all rights remain with the artist).
Please don't hesitate to contact me with any queries or comments - I promise I'll get back to you within 48 hours. I am also happy to discuss custom work.
You can send me a convo through Etsy, or contact me directly by email at firstname.lastname@example.org.