All orders are shipped within 1 business day, with the exception of made to order items. Most made to order items will be shipped within 2 business days, however 3 - 4 days should be allowed. If your made to order item is needed quickly, please contact me to verify current shipping schedule.
USPS Tracking Information is provided on all purchases. All orders of $150 or more are sent with signature confirmation unless buyer requests otherwise.
International shipping is available. The buyer assumes all responsibility for any customs fees.
Payment is accepted via Etsy Pay and PayPal. Both payment methods accept most major credit/debit cards.
***** CUSTOM ORDERS ***** A 50% down payment is needed before work can begin on custom orders over $100. Upon completion of your custom order, I will post your order on etsy with the balance due including shipping costs. Payment is expected within 7 business days unless other arrangements have been made.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Customer Satisfaction is guaranteed. If you are planning to return your item please contact me within 5 days of delivery via Etsy convo prior to the return. Refunds will be for the purchase price. Returns must be shipped within 7 days of delivery and be in their original condition - cleaning costs will be deducted for cigarette odors. Buyer is responsible for return shipping costs.
RETURNS & EXCHANGES NOT AVAILABLE FOR - CUSTOM ORDERS - PILLOWS / PILLOW COVERS (HYGIENE)
I am happy to accept custom orders. Wholesale is not available, however I can sometimes offer discounts when 10 or more items are purchased (not available in November & December). Contact me for more details.