The majority of items sold in my shop are made to order, so please keep in mind that orders may be shipped within 1-5 business days upon the clearing of payment, via USPS First Class, 3-5 day shipping, 1-2 weeks for international orders. If you have any special shipping requests or would like a different method of shipping, please notify me ASAP.
Payments are expected at the time of Etsy transaction. Payments are accepted in US Dollars and made through Paypal, domestic money order, or certified cashier's check. If you have any trouble making payments or have any questions about payments, please feel free to contact me through email and via Etsy Convo. After three days of no payment and/or communication, your transaction will be cancelled and restocked. I am willing to work with you if you need a couple days to pay, so please contact me to work it out.
Returns & exchanges
My main concern is that you are happy with your purchase...If you change your mind about your selection, you can return the product within five days after the receipt date. Returned product must be in original condition and must be shipped (shipping paid for by customer, not Mo'o Jewelry) with original packaging.
If you have some kind of malfunction with your piece of jewelry, please contact me and I will be more than happy to repair it for you free of charge.
Please keep in mind that most of my jewelry is made with organic materials and each piece may vary. Every gemstone, pearl, and shell are one-of-a kind so please look "imperfections" as a uniqueness that can only be found in nature....