Orders take approximately 2-3 days to handcraft, each piece is made to order.
All orders are shipped USPS First Class/Flat rate (1-3 business days) -Domestic orders are 3.95/Expedited additional fee is 15.00 -International orders are 18.00/Expedited is an additional 25.00
All orders are shipped with delivery confirmation You can upgrade shipping to expedited at checkout
Accept all major credit cards, Paypal & Etsy gift cards
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
We want you to love your designs by Sebastian Robert's , but for any reason you are not happy with your purchase we will be more than happy to work with you.
Hopefully you will never need a repair but If for any reason within 60 days of purchasing a piece from us & requires a repair we will refund shipping and repair at no cost. As a consumer myself, customer service is vital and we want you to be happy shopping with us.
Item or items must be authorized prior to return. Please send me a message for return authorization. Shipping fees are non-refundable.
I will provide a full refund for lost packages or damaged items.