I only use- USPS: **First Class Mail- takes 2 to 5 days, not including weekends. **Media Mail- takes 2 to 9 days, not including weekends. **Parcel Post- takes 2 to 9 days, not including weekends. (Plus it's not a guaranteed service, could take extra few days.) **Priority Mail- 2 to 3 days, not including weekends.
Claims for insurance purchased on Etsy are processed by our insurance provider, Shipsurance Insurance Services, Inc. Claims must be filed no later than 120 days from the shipment date.
If you did not purchase additional insurance coverage through Shipsurance, claims for coverage included with **Priority Mail, Priority Mail Express, and Priority Mail Express International postage are handled by the USPS. *You need to send me pictures of - damaged item(s), box, packaging material and invoice. So I can fill out a Damage Claim (USPS*).
****I do ship INTERNATIONAL , please email me for shipping cost. And I will not be responsible for any customs duties payable on international orders. Buyer is responsible for any and all customs, taxes, fees of any kind on international parcels. (**VAT fees are the buyers responsibility.))
Payment must be made through PAYPAL or Money Order. No personal check- PLEASE. Any questions, please email me before you send payment New York- note the 8% tax.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Returns are offered on all items within 9 days of receipt. Returns must be in original packing & packing materials. Must have *Authorization, include original invoice with return. Reason must be given before return authorization or refund will be issued. When item is returned, the shipping cost is not refundable, just the cost of the item. Purchaser is responsible for shipping cost on any returns. Any questions, you can email me anytime. Seller is not responsible for damages incurred during shipping. If package is received damaged condition by purchaser. Purchaser (or Seller*) can file a claim with shipping carrier. Seller is not responsible for shipping tram-it times.
There might be some delays in shipping packages out. I always email the Buyer(s) if that happens. And send a track # when it is shipped out. Any questions, you can always email me.
**Please read all the listings before you purchase, like- measurements, materials and etc. I try to leave all the information you need, if you don't see it. Please email me before you purchase (or Feed back*). Only fair to me and to you. Thanks. :o)
**Made to Order**- It will take sometimes 1 to 2 weeks to make. (*Depends on how busy I am.) There's times I can get them done sooner (I will send track # when they are ready to be shipped.)
It will take 3 to 5 days (or less*) to get ready to shipped out, if you need it earlier, please let me know. *TY* ************************************************************** :o) That again depends on my busy day. If you need it by a certain date, please let me know. Any questions, you can always email me. Thank you! :o)