Postage costs are calculated individually based on the size and weight of the items. Additional items in an order we try to price at under £1.
All items are posted the same or next working day via Royal Mail first class unless stated or requested. Sometimes Royal Mail takes longer than we would hope. If your order has taken more than 3-5 days give us an email on hello@11RugbyRoad.com and we will investigate for you.
For international orders, (we're grateful you've stumbled upon our website!) please contact us directly on the email above.
Paypal payments are made through the email firstname.lastname@example.org
Returns & exchanges
If you are unhappy with any of your purchases within 28 days, just give us an email on hello@11RugbyRoad.com making a note of your order number, your details and whether you would like a refund or exchange with the reason why. Please note, refunds and exchanges are issued for unused or faulty items returned to us within 28 days and we’re unable to issue any request if you have not emailed us first. Once we have received your email, we will then contact you with our returns address and further instructions.