First class - usually next day I always wrap carefully. If you receive it damaged, then the postal person must have run it over with his/her truck.
I take PayPal. If you are a first-time visitor to Etsy rest-assured--it's easy to order. Just set up an Etsy account with a username and email address, then pay for my items with your credit card through Paypal--no need to have a PayPal account. Please contact me if you have any questions.
Returns & exchanges
Whatever the reason, I will refund 100%. If it was damaged in transit, I will need a photo showing the damage. If it is damaged when it is sent back to me and it appears it was due to poor packing - that will have to be taken into consideration. If it's not what you thought it would be or you simply changed your mind, you will still get a total refund. I really want this to be a win-win for both of us.