All our items are shipped via Royal Mail 2nd class [unless stated or otherwise agreed before purchasing] which can take up to 5 working days within UK and 4 weeks to be delivered elsewhere, depending on the Country.
Customers can be provided with a receipt that confirms the shipping, but with no specific tracking number. Receipt must be requested before shipping. If the customer asks to have the item before the listing/policies set times, 1st class or express shipping are avaiable at extra cost. Receipt with tracking number will be provided, in this case.
If you'd like to have a safer and/or faster shipping with tracking number, please contact us before purchasing the listing.
Excess shipping related charges for orders over 2items and paid via PayPal only, will be refunded after shipping, upon request. Included in shipping charges are all packaging and printed materials, and insurance on most international orders.
ALL THE ORDERS BETWEEN 24TH DEC AND 1ST JAN WILL BE SHIPPED ON THE 2ND JAN. Royal mail gets very busy during the holiday period and packages might get lost. If you'd like the order to be shipped anyway, we'll provide a proof of shipping and won't take any responsibility for loss or damage.
*ChibiCherry* accepts payment via Paypal only, exception made for UK customers that can chose the bank transfer option.
We can’t and won't ship any item until the full payment will be confirmed and received. For safety reasons we only ship items to Paypal confirmed addresses.
Any unpaid order will be cancelled after 48hours.
********** WORKING HOURS
Monday to Friday 10am - 6pm UK time.
Orders and messages received after 6pm will be processed over the next working day.
********** Once purchased, the item will be put in the order's queue. Jewelry can take from 1 up to 10days to be dispatched. Supplies can be dispatched between 1 and 3 days. Please contact us for info about the turnaround time.
Waiting time does not include shipping.
For international orders, Customs tax are responsibilty of the customer. I WILL NOT LIE ABOUT CONTENTS AND VALUE. I will not risk to get heavily fined to save you from paying regular tax. Sorry.
To know more about payments, please visit http://www.etsy.com/help/article/339
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
ExchangesReturns accepted conditionally. Only supplies apply.
*ChibiCherry* will refund the cost of the original purchase only (not including shipping and restocking charges) or will issue a credit note to be used within 12months.
Any return shipping fees, including insurance, are the sole responsibility of the buyer.
In case of item not received, ChibiCherry reserves the right to deny refunds if the customer didn't chose a trackable and insured shipping method.
Items purchased over $15.00 in price, will pay 15% restocking. Items purchased over $5.00 in price, will pay 25% restocking. Items purchased for $5.00 and under, will pay $1.00 per item restocking fee.
Please contact us prior to the return.
Changing your mind about the purchase does not constitute adequate grounds for returning an item, or cancelling an order so please take everything in consideration prior payment.
Conditions under which we accept returns:
1. Please contact us with polite manners stating the reason you wish to return your item(s). *items colours might change slightly due to the monitor used. This doesn't create a reason for refund* 2. Item(s) must be postmarked within 48hours of delivery. 3. Items will be shipped with extreme care and quality packaging/boxes, they must be in the same condition as when shipped, including packaging. 4. They must be returned via trackable shipping and insured for their entire value. 5. Restocking fees always applies.... read above.
Exchanges will be considered under same conditions. Customers will be responsible for paying the shipping charges to return as well as reship the exchange.
We aim to read and reply to every message within 24hours, although, during public holidays [Xmas, new year, Easter, etc] you might have to wait 48hours instead.