For items less than 3cm in depth, I ship via 'International Recommendé' which is registered mail.
For items larger than 3cm, they will shipped via Colissimo.
I have chosen to include tracking and insurance in the cost as sometimes orders go astray and this means less stress for you and I.
Packages will be posted within 3-5 days of receipt of payment (unless otherwise stated).
Please note: All packages sent outside of the European Union may be subject to custom duty and this is the responsibility of the buyer to cover these costs should they arise.
Delays: We SHIP WORLDWIDE (shipping within Europe usually takes 3-5 days, outside Europe takes a little longer). We also offer discounts for combined shipping - please just drop me a line and I can combine shipping on your listing.
Shipping costs are usually estimated at time of listing (particularly for combined shipping) but please rest assured that any significant overcharge (after allowing a small amount for packaging costs) will be refunded.
I prefer payment via Paypal but do remember that you don't necessarily need a paypal account to send payment via Paypal, a credit card or debit card will suffice.
Returns & exchanges
I gladly accept returns
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I am happy to accept refunds in the case that there is a major problem with the item outside of the norm. Refunds in such cases will be for cost of item and not inclusive of shipping, the buyer will be responsible for return shipping costs.
CANCELLATION OF ORDERS: If you wish to cancel your order please notify me as soon as possible. Providing the item has not already been despatched, I am happy to process the cancellation and provide a full refund.
** RETURNS ACCEPTED FOR PHYSICAL ITEMS** I appreciate that it can be difficult to gauge the suitability of an item from a photograph – so, if the item does not meet your expectations, please contact me to arrange a refund.
Returns policy, subject to the conditions stated below:
Before returning an item, please contact me first (for confirmation and returns address information etc). Please notify me of your intention to return the item within 7 days of receipt and actually despatch the item within 14 days’ of receipt. The refund (or exchange if applicable) is dependent on the safe receipt of the item by me (complete, unused and in the condition in which it was originally sent to you), so you are advised to use a trackable and/or insured method of shipping and to package carefully (using the packaging in which the item was originally sent - or equivalent). Unfortunately, I am unable to refund the initial shipping costs. Please note too that RETURN shipping costs are the buyer’s responsibility.
**FOR DIGITAL DOWNLOADS** Due to the nature of the product, I cannot offer you a refund. If there is an issue with any image you purchase, I will be happy to resend the image to you, with no additional cost.
Payment Plans: Please know that I am very happy to arrange a payment plan if it would suit you better to to pay for your item in two or three instalments. Please don't hesistate to contact me via etsy conversations to discuss a payment plan
Vintage & Antique items: Please note that most of the items on sale in my etsy shops are vintage or antique. They have been used and loved in a former lifetime and, in most instances, will bear the hallmarks of previous usage. I believe that these integral and inevitable signs of wear and tear are what give vintage items their distinctive character and charm. However, if you prefer items that are new and pristine in appearance, my wares may not be for you! Minor blemishes which are commensurate with age and prior usage - and which are not immediately noticeable - will not necessarily be referred to within the item description. However, more significant defects (such as noticeable stains or repairs) will always be mentioned so please read the description carefully before you purchase. I am always happy to supply further information should you require it.