All parcels come in a gift box and are safely packed. Available items are usually shipped within 1-3 working days after payment receipt. Custom order or “made to order” object may take 2 – 4 business days or 1-2 weeks depending on the item till it can be shipped.
I ship to Etsy shipping address, not to the PayPal. Please, be sure it is written correctly.
Orders are usually shipped via PI PRIORITY MAIL. You can also choose to use ORDINARY MAIL or REGISTERED MAIL. Just leave me a convo.
Please, contact me before purchasing as shipping costs are often changeable and I will personally check everything to make your shipping cheaper.
I am not responsible for Post Office failures like damaged, lost or not delivered packages. For any problem contact me and we will find a solution!
APPROXIMATE SHIPPING TIME:
- within Italy: 3-10 days - to Europe: 6-14 days - to America and Asia: 2-4 weeks - to Australia and everywhere else: 3-5 weeks
► NEED HELP? Etsy BUYING GUIDE:http://www.etsy.com/help_guide_checkout.php
Buyers are responsible for any taxes and fees that their country may place upon them.
PAYMENT: - PayPal THERE IS NO NEED TO HAVE A PAYPAL ACCOUNT. You may use it to pay with your credit card. You can find more information and help here: http://www.etsy.com/help/article/361 - Cash (only for local customers)
I ship an item only after receiving payment.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please, be sure to read the entire description of the item before you buy. Orders can be canceled within 24 hours after being placed.
I value my customers and I truly want you to be happy with your purchase but if you are still unhappy with your item, contact me. Substitution or refund can be accepted within 14 days after receipt. NOTE: shipping costs and "made to order" items are non-refundable. Refund will be provided after receiving an undamaged item in its original packing (excluding shipping costs).
If you have any problems or questions, please, feel free to contact me before leaving neutral or negative feedback. I always do my best to respond as soon as possible to solve any problem!