Items are shipped right away, typically within one day of receiving your order. Items are shipped using recycled materials as much as possible. Please continue the cycle by donating shipping materials to your local shipper. It is the buyer's responsibility to ensure the correct shipping address is included with the order.
I accept Paypal as well as Etsy Direct Checkout (Visa, Mastercard, American Express, Discover) and Etsy gift cards.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I make a significant effort to write accurate and thorough descriptions, and to provide multiple views of each piece listed. However, if I have missed something, please don't hesitate to contact me.
Items are packed with great care. In the unlikely event a piece should arrive damaged, please contact me within 48 hours of receipt. Save the packing material for the insurance claim and email a photo of the damage or pack up the pieces to return to me. Once the claim has been processed, a refund will be issued. Custom orders are non-refundable.
EU Customers: You have 14 days from the day you receive your order to cancel and receive a refund. Buyers are responsible for return shipping costs. Below are Etsy's "Model Withdrawal Forms" in English, French and German. English: http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf French: http://extfiles.etsy.com/cancellation-forms/EUCancellationFormFR.pdf German: http://extfiles.etsy.com/cancellation-forms/EUCancellationFormDE.pdf
Please be mindful the colors displayed on the computer screen may differ from the actual colors in the artwork. If you are unhappy with the piece and wish to return it, please communicate with me within 5 days of delivery. Pack it carefully using fresh packing material and a new box, insure the shipment for full value, and return it within 14 days. Return postage is not refundable. You will receive a refund less shipping expenses once the item has arrived safely.
A note about the use and care of low-fire ceramic ware. I am primarily a hand-builder or sculptor. I use sturdy, reliable clays suited to hand-built pieces of a variety of thicknesses. Most of my work is decorative, although I occasionally enjoy the application of my ideas on functional wares. Low-fire ceramic clay is more porous, but is fully utilitarian and will last as long as high-fired ware when handled with proper care.
Although I run my pieces through the dishwasher often, hand-washing is recommended to extend the life of the ware. The same goes for the microwave: to avoid thermal shock, it is better to heat foods in a separate container and transfer before serving. Particularly with tiny prep-bowls, the microwave can over-heat foods quickly and unevenly and stress the pot.
With a bit of extra care low-fire ceramic ware is fully serviceable and will last a lifetime.