I aim to ship within 1-3 days of receipt of order.
Packages are sent by standard Royal Mail, and are not tracked or insured. However, if you would like the package to be insured, please contact me to arrange the additional fee. Any uninsured packages lost in the mail are not my responsibility.
Please be aware that over holiday periods, shipping time can take longer than usual. If you wish to discuss quicker options, contact me.
Multiple purchases? It's tricky to work out an accurate combined price for shipping of multiple items on Etsy - If when I come to mail your order the shipping works out less than you were charged, I will ALWAYS refund the difference!
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I make sure all artwork is well protected when sent by mail. Prints and drawings are sent flat, in poly sleeves, and sandwiched between cardboard. However, if anything arrives damaged, please don't hesitate to contact me and we can try and sort something out.
Please see Delivery Policy above regarding insurance and lost packages. I can not issue refunds for orders lost or damaged in the mail.