Most items ship within 3 business days of my receiving cleared payment. Items ship by Priority mail unless otherwise requested. I will refund you if there is a large difference in actual shipping for your order. International packages that go missing after leaving the USA are nonrefundable. I will provide you with the customs number and assist you in any way that I can to find your package, but cannot refund lost international packages. Large orders of glass or herbal tinctures may be sent Fedex or UPS. International shipping costs widely vary, so I will always refund you to actual shipping costs in these instances.
Payment through Paypal is preferred. Payment is expected at time of purchase. I also accept money orders, with which payment is expected within 7 business days of placing your order. Orders not paid for within 24 hours of purchase will be cancelled unless I have been contacted in a convo and agreed to some extenuating circumstance. I would prefer if you will ask me to hold an item for you rather then purchase and not pay immediately. I will reserve an item up to 2 weeks.
Returns & exchanges
Please contact me as soon as possible if you are unhappy with your purchase!! Returns are accepted within 10 days of your receipt of the item, return shipping at your expense. The item must be returned unused, in its original condition. I will refund the cost of the item, minus shipping. Replacements for postal mishaps are sometimes available.
I happily take custom orders, I have spun and knitted dog hair scarves, designed unique felt puppets and clothing, and I truly enjoy creating custom spins for yarnies across the world! I also (through my consultation program) design and craft personal medicinals specifically tailored to your needs.
I recommend all fiber items purchased here at Apothefaery be washed by hand in cool water with a gentle soap such as Eucalon or Kookaburra wool wash unless otherwise stated. Lay flat to dry, do not stretch while wet.