We ship First Class for items 13 ounces and under and Priority Mail for items over 13 ounces. We also apply delivery confirmation/tracking information to each shipment to make sure it gets to you safe and sound. Want your package faster? Let us know and we will ship Express Mail, FedEx, or UPS. We will send you an updated invoice through Paypal.
We are not responsible for lost or damaged items once they've been shipped unless they have been insured. If you would like your package insured, please make a note in your order and we will adjust your Paypal bill accordingly.
We do ship internationally. Please contact us for shipping quotes before purchasing.
We accept Paypal, check, or money order. Items paid for by check or money order will ship after the payment has cleared our bank.
Returns & exchanges
We stand by our work; however, if you are not happy with your purchase, you may return it within 10 days of receiving your goods. We will refund your purchase minus shipping prices if the goods are returned to us in unused, salable condition. All shipping costs must be paid for by the buyer.
CUSTOM ORDERS: Unless titled with OOAK (one-of-a-kind), most of our hand-dyed colorways are repeatable. If there is not enough of a certain colorway or if you'd like a certain colorway on a different fiber or yarn base, let us know and we'll dye some more for you.