I ship orders Monday thru Friday most orders are shipped within 5 business days of receiving payment unless stated otherwise please check shipping time on each product . We track all orders if your package gets lost in transit contact me I will do my best to help find it. If your item is lost for good i will ship you a replacement as soon as the post office verifies the lost item.
Returns & exchanges
I gladly accept exchanges and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Merchandise can be returned within 7 days of delivery date. Original shipping charges are not refundable and a restocking fee of 20% will be deducted. Custom orders cannot be returned or exchanged. Refunds will not be given for damaged or used items. All items must be return in the same condition as they were received if they are damaged in anyway no refund will be given shipping charges are not refundable. Buyer pays for return ship. if your item was damaged during shipping they cannot be returned Please file a claim with the carrier. Should you need help filing a claim, I will do what I can to help that process but, you must file the claim. No refunds will be given after 7 days of you receiving your items all returns must be received by Willows and more within 14 day no refunds will be given after 14 days Buyer is responsible for return shipping charges (we recommend using a track able service so you know when we receive your return) Refunds are processed within 3-5 business days of receiving your return
Welcome to Willows and More I have many colors and sizes of Curly Willow Branches they range from 1' to 7' foot tall with diameters from small bristle sticks to Large 1-1/2" diameter