Please be aware that we have no control over post office prices. We use the on-line tools to be as close as we can. Many of our items are over sized so a balloon rate applies. We build many of the boxes ourselves to try to get the box below the sizes of the excess charges. We don't build a box until the item sells. If the charge is less than $2.00 over my price, I will mail it and absorb the difference. If it is more, I will contact you as to additional charges. You are then free to cancel the sale, or pay the additional amount. Your money will be refunded. I hold no grudges and hope that you won't either. We are dealing with a difficult economy. Please remember that my prices are not inflated to include postage, so any additional charges take a toll on my profit significantly. I have had to resort to this because several times, I have gone in the red. Thank you for your understanding. Excess shipping charges will be refunded.
We accept Paypal.
Returns & exchanges
Please contact me regarding refunds. If a refund is to be made, shipping will not be refunded. All packages especially anything with glass are packed with the utmost care and insurance is included. Mirrors and glass are ineligible for a refund. Mirrors can be replaced easily at the hardware store. Please ask as many questions that you need to before your purchase.
Custom orders are welcome. Reserved listings will be held for 2 hours. If you have asked me to reserve a listing, please be ready to purchase at the time the listing has been adjusted. This takes up considerable time to do and if you are not sincerely interested in purchasing, please do not ask me to spend time doing this. Many times I miss a sale from someone else while waiting for you to purchase an item after I have made adjustments and reserved the listing for you.
At times glass may be included in a frame. The item is sold as a frame and the glass or mirror is included at no charge simply because it is part of the item as I found it. If breakage should occur, there will be no refund. We have struggled with this issue on several occasions, breakage occurred no matter how much packing was included. Glass replacement is an easy fix at the hardware store and this will be at the buyers expense.