Unless we’ve agreed to a special order, all items will be shipped within 3 business days of receiving payment, using USPS. I will contact you within 24 hours of shipping to let you know your order is on its way. Depending upon such factors as distance and the time of year, orders may take 2-9 business days to be delivered. At the present time, I am shipping only within the United States.
For secure and speedy transactions, I accept PayPal and major credit cards with payments through Etsy.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please contact me through convo if you would like to return an item for refund or exchange. Returns are accepted within 14 days of purchase. Items must be returned in the same condition as when they were delivered for full refund.
Since my items are made in very limited quantities and the patterns involved in my handmade creations tend not to repeat themselves, I may not have another exactly like it to exchange if you want a different size, but I will provide as close a match as possible. If you would like a different style or color of item as a replacement, it must be for an item of the same price or less.
Unless an error has been made by the shop, the customer is responsible for all shipping costs for returns or exchanges.
I will consider custom orders. Please contact me.
Your contact information will be retained by Whitestone Artware for possible future offers, but will not be shared with or sold to others.