United States: We use expedited plane shipping on all continental area (North America)and provide a tracking number for all our clothing orders. Order can reach you between 5 to 10 business days depending on customs. If you wish to have extra fast shipping or specific insurances, please contact us for an estimation.
Across the ocean: We use post by plane but cannot provide a tracking number at reasonable cost. However, most package reach European country in 7-10 business days AND we never had a lost parcel reported. If you wish faster shipping or a tracking number, please contact us for an estimation.
Returns & exchanges
Creaturre wants you to fit well in what you buy. Our modification/exchange/refund policy goes like this:
You pay the shipping back and then we make modification/exchange/refund for you. We then ship the item back to you at no cost. This 50/50 share help avoid abuse on both side.
OF COURSE, if the item is really not what was described in the listing and that we are at fault, we'll gladly refund you your part of the shipping after all explanations and discussions are done.
Thanks, and feel free to contact us for any question or comments.