Purchases are shipped to the address provided to me by Etsy. If the item is a gift and you'd like me to send the purchase elsewhere, I'm happy to ship to another address. Please convo me upon checkout.
I ship within 24-48 hours of cleared payment being received. Please be aware that I am located in a regional country area of Australia, so postage does take a little longer than dispatch from a capital city.
INTERNATIONAL – Shipped via Australia Post Standard Airmail. Please leave ample time for international shipping, as packages can take 10 - 21 days depending on locations/weather conditions, etc.
International customers are directly responsible for any customs duties or fees associated with your purchase.
WITHIN AUSTRALIA – Shipped via Australia Post Parcel Post. Tracking number will be provided. Postage should take 7-14 days depending on your location.
If you require an expedited delivery or insurance, let me know and I can provide a quote prior to checkout. Unfortunately I cannot be held responsible for damage or loss to a package due to the mail delivery system.
Please understand the occasional delay may occur due to postal issues beyond my control.
Payment is required within 2 days of purchase. If you have any problems with fulfilling this obligation please connect with me as I am are more than happy to assist. If no payment is made within the allocated time frame, the sale will be canceled and appropriate feedback will be left.
I accept credit card and Paypal for all purchases. For Australian customers I'm happy to accept the option of direct deposit also. Please contact me for bank details, etc.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Your satisfaction is my priority. If an item you receive from me is defective please contact me via Etsy convo within 3 days of receiving. I do not refund for incorrect choice or change of mind. Your item must be returned to me in its original condition. Refund will be processed via Paypal once item has been received by me.
IMPORTANT - I do not under any circumstance refund the original postage cost or any costs incurred by the Buyer for return of goods.
Refund will be processed upon receipt of returned goods in original (and re-sellable) condition with 30 days.
Custom orders? No problem! Please convo me :-)
I can create using my materials, or you can provide me with yours and I will transform them for you!
All items come from a smoke free and pet free environment.