*** Remember colours on your screen may vary slightly from your product you receive
DELIVERY & PAYMENT
All shipments from Papercandy.nl are shipped by default mailbox and are not traceable. All sales prices shown are excluding shipping costs.
For most items, we ship within 3-5 business days, many items are produced by us after order. Is it in a hurry? Let us know! You will always receive an email from us when your order is shipped.
Secure payment You decide how you want to pay. We offer you various secure payment methods through the Etsy platform.
Up to 14 days after receipt of your order, you can return your order (or part thereof). The return shipping costs are for your account.
Your order is subject to a 14 day display period. Within this term, you may review and / or review the item, unless stated otherwise. Are not you satisfied? You can return almost all of the items purchased, unused, and - as reasonable as possible - in the original packaging within the time limit for viewing.
Items that you can not return are: - Products that are customized according to your specifications - Personalized products - Digital files - Articles whose seal has been broken and can not be returned for reasons of health protection or hygiene
For more comprehensive and complete information, see our terms and conditions and our customer service pages.
Do you have questions? Please do not hesitate to contact us.
TIME OF PRODUCTION For most of our productrange we take them into [own] production once your order is received by us. Within 3 to 5 workingsdays your order is ready for shipping. Orders are generally produced during this period, but could possibly run out during busy times. In case of an emergency supply, please contact us!
SHIPPING All orders are shipped standard, NON traceable, mailbox post, by PostNL to the buyer's shipping address as stated on Etsy. Make sure this address is correct! If you want traceable shipping, you should first contact us. We are not responsible for damaged or lost items during shipment. Arrangements for traceable, insured, signature confirmed, parcel or expedited shipping is possible at an additional cost. Please contact with details of your request and we'll work it out.
ESTIMATED SHIPPING TIME: I do my best to stay within these estimates, but I can not guarantee them. Netherlands within 1 to 2 business days, Within the EU: 2 to 4 days, Outside the EU: 4 to 10 business days. For some destinations may take longer before your order is delivered. This applies, for Italy and Russia, for example.
CUSTOMS AND IMPORT DUTIES Buyers are responsible for any customs duties and I am not responsible for any delays caused by customs.
DIGITAL DOWNLOADS Files will be available for download when the payment is confirmed. You will receive a message, after payment, with detailed information.
IMPORTANT NOTE Every purchase is strictly for Non-commercial, Personal Use only...you may use and display our designs in your home, business or public place but you may not resell, reproduce, distribute or profit in any way from our designs. Any questions please contact us.
We offer multiple safe payment methods. Etsy keeps your payment information securely. Sellers don't see your credit card details. All orders will be put into production after full payment is received.
Returns & exchanges
CONDITIONS FOR RETURNS AND EXCHANGES It is important to me that you are completely happy with your purchase. If not here are the conditions for returns and exchanges. - To return or exchange, you must, within 14 days from delivery, contact us. - Articles must be received, by us, within 30 days , from delivery. - Buyers are responsible for the shipping costs of returns and exchanges. - If the item is not returned in original condition, the buyer is responsible for the reduction in value.
The following items may not be returned or exchanged: - Custom or personalized orders - Perishables, such as food and flowers - Digital downloads - Intimate items, due to health and hygiene reasons
All designs copyright based by PaperCandyNL, no design may be reproduced without written permission from PaperCandyNL. IMPORTANT NOTE Every purchase is strictly for Non-commercial, Personal Use only...you may use and display our designs in your home, business or public place but you may not resell, reproduce, distribute or profit in any way from our designs. Any questions please contact us.
Do you want a customized product, please contact and we will, if possible, answer your request as soon as possible.