Your order will be shipped out to you within 2 business working days, once your transaction has been verified and received.
• To my UK customers who have chosen the standard 2nd class Royal Mail option, you will receive your goods within 2-3 business working days of shipping.
• To my customers within Europe 3-5 business working days, and overseas customers 5-7 business working days, using Royal Mail international standard delivery service.
Large orders will normally be sent by recorded delivery.
Please note: I will always endeavour to apply the cheapest packaging and shipping costs wherever possible.
Custom and import taxes Please be advised: buyers are responsible for any customs and import charges that may apply, or any delays customs may impose.
I accept payments via Paypal and Direct Checkout.
Here's how it works: Add your chosen product(s) to your shipping cart Click on check out and pay I will then prepare your order and ship within 2 working business days following payment.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I offer a full refund policy within 14 days of purchase on all undamaged, unopened products, in its original packaging.
• All items are thoroughly checked for defects before shipping, if however you receive goods which have been damaged in transit, I will refund you in full on receipt of photos identifying the damaged item(s) minus the delivery cost. Or if you would like a replacement I will arrange another re-delivery.
• If you have received an incorrect order I will refund you in full and ship out the correct order free of charge, if this is what you still require.
• If you change your mind and no longer require the goods ordered, you can return the goods to me within the 14 day period at your cost plus administrative charges. On receipt of the unused goods and without defects I will refund you, minus the delivery cost and administrative charge.
If you discover a problem other than what I have mentioned above, I ask that you contact me personally so I can fix any issues immediately. I value all of my customers and would like to make sure that each and every one of you has a pleasant shopping experience at the store.
Quantities of products shown on the website are not always a true reflection of what I actually have in stock. So if you require an amount which is not presented on the site, please contact me with the required amount you need where I will be happy to endeavour to supply you with.